Typical Response Times

At Zendesk, we’re committed to delivering a creative and seamless experience for your custom t-shirt orders. We understand that knowing how quickly you’ll receive responses or updates is important. Here, we’ll clarify our typical response times for image uploads, order status updates, and shipping within the EMEA region.

Response Times for Design Uploads

Once you upload your custom t-shirt design, our team reviews it within 2 business hours. You’ll be notified if your file format, size, or resolution does not meet our requirements. Accepted file formats include JPG, PNG, and PDF. Ensure your image is at least 300 DPI and minimum 2000x2000 pixels for best results.

Order Status Updates

You can track your order at any time via your Zendesk account dashboard. Order statuses are updated in real-time, including production, packaging, and shipping phases. Additionally, you’ll receive email or SMS notifications whenever your order progresses to the next stage for complete peace of mind.

Shipping Conditions and Timelines

Orders are shipped within the EMEA region and typically leave our facility within 3 business days from artwork approval. Standard shipping times range from 3-7 business days, depending on your location. You will receive a shipping confirmation and tracking number as soon as your order is dispatched.

Conclusion

Zendesk strives to keep you informed and in control at every step of your custom shirt journey. For further inquiries about response times, file requirements, or shipping, don’t hesitate to contact our customer care team—your satisfaction and creativity remain our top priorities.