At Zendesk, we are passionate about bringing your creative t-shirt visions to life through a seamless and personalized online experience. We understand that submitting the perfect design and tracking your order are crucial for your satisfaction. This guide answers common questions regarding image uploads, design requirements, order tracking, and shipping for your custom shirts.
Accepted File Formats for Uploads
To ensure top-quality print results, we accept file formats commonly used in apparel design. Our platform supports the following types:
- PNG (preferred for transparency)
- JPEG/JPG (high-quality images only)
- SVG or PDF (vector graphics)
Image Quality and Dimension Requirements
For the best results, your image should meet these criteria:
- Minimum 300 DPI for sharpness
- File size up to 15MB
- Recommended dimensions: at least 2000 x 2000 pixels
Tracking Your Order Status
Stay updated on your order progress with our easy tracking tools:
- Login to your Zendesk account and visit ‘My Orders’
- Check for real-time status updates (processing, printing, shipping)
- Receive email notifications at each stage
Shipping Conditions and Delivery Estimates
We prioritize reliable delivery across EMEA. Once your order ships, you can expect:
- Secure, protective packaging for your custom shirts
- Tracked shipping with major carriers
- Estimated delivery: 3-7 business days within EMEA
Conclusion: Your Zendesk Experience Matters
Your creativity, satisfaction, and confidence are our top priorities at Zendesk. By following these image guidelines and utilizing our order tracking, you’ll enjoy a smooth ordering process and reliable delivery for your custom shirts. If you have questions or feedback, our customer success team is always happy to assist you further.
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