How Returns and Exchanges Work – Zendesk

At Zendesk, we value your satisfaction and want your customizable shirt experience to be seamless from order to delivery. If your order isn’t quite right, our return and exchange process is designed to be straightforward and hassle-free. Read below to understand our step-by-step approach to handling returns and exchanges for your unique creations.

Eligibility for Returns and Exchanges

You may return or exchange your order if your shirt arrives damaged, features a manufacturing defect, or differs from your customization specifications. Custom designs based on your uploaded images are only eligible if the error is on our end. Items must be unused and in original condition when submitting a request.

How to Initiate a Return or Exchange

Log into your Zendesk account or visit our Returns Portal.
Select your order and indicate your reason for the return or exchange.
Upload photos of the issue, if applicable, to help us resolve your case quickly.
Submit the request, and our team will review it within 48 hours.

Shipping and Processing Details

Return shipping within EMEA is typically free for qualifying returns. We provide a prepaid shipping label via email. After receiving your returned item, inspections take up to 5 business days. Approved exchanges or refunds are processed immediately, using your original payment method or by sending a replacement item.

Keeping You Informed Every Step

Throughout the return and exchange process, you’ll receive automatic updates to your email about your request’s progress, shipping status, and expected resolution. For any questions or to check your current order status, log into your Zendesk account or contact our customer support directly.

Conclusion: Your Peace of Mind Matters

Zendesk is committed to ensuring you love your customizable shirt. Our friendly and responsive support team is always ready to help. If you have questions about returns, exchanges, or your order status, don’t hesitate to reach out—we’re here to deliver creativity and satisfaction every step of the way.