At Zendesk, we aim to deliver exactly what you ordered: custom t-shirts that match your vision. However, if you ever receive a shirt in the incorrect size or with the wrong design, we’re here to help. This guide will walk you through file requirements, order tracking, and our shipping standards.
Accepted File Formats for Design Uploads
To ensure the best print quality, please use the following file formats when uploading your custom t-shirt design:
- PNG (preferred)
- JPEG or JPG
- SVG (vector)
Image Size and Resolution Requirements
High-quality images ensure your design looks crisp on your shirt. Please follow these guidelines:
- Recommended resolution: 300 DPI
- Minimum dimensions: 2500 x 2500 pixels
- Avoid low-quality or blurry images
How to Track Your Order
Stay updated on your t-shirt's journey with these steps:
- Check your email for order confirmation and tracking details.
- Log in to your Zendesk account to view real-time status updates.
- Contact our support team for specific queries.
Shipping Conditions and Delivery Times
We ship within EMEA using reliable carriers. Orders are usually dispatched within 2-4 business days. Delivery times vary by destination, typically ranging from 4-10 days. You will receive a tracking link when your order ships, ensuring you can monitor every step of the delivery process.
Conclusion
Zendesk takes pride in delivering custom t-shirts that meet your expectations. If you receive the wrong size or design, or need help with uploads or tracking, our support team is ready to assist. We’re here to ensure your experience remains creative, reliable, and stress-free from upload to delivery.
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