Reporting Order Errors – Zendesk

At Zendesk, we pride ourselves on delivering high-quality customizable shirts made just for you. Sometimes, an issue may occur with your order—whether it’s a misprint, incorrect size, or something else. This article will guide you on how to efficiently report order errors, helping us resolve any issues and maintain your satisfaction.

Identifying Common Order Errors

Common order errors include receiving the wrong size, color, or design; print defects; or missing packages. Carefully inspect your custom shirt order upon arrival, and compare it to your order confirmation to quickly spot any discrepancies. Accurate error identification helps us correct issues faster.

Submitting an Error Report

Log into your Zendesk account and visit the Order History page.
Select the order in question and click the Report an Issue option.
Fill out the error report form with specific details and attach clear photos of the problem.
Submit your report. You will receive a confirmation and ticket number via email.

What to Include in Your Report

For the quickest resolution, provide your order number, a brief description of the error, and high-resolution photos clearly showing the issue. If applicable, include images of packaging or labels. Complete information allows our support team to address your report efficiently and offer the best possible solution.

Tracking the Status of Your Error Report

After submission, log in to your Zendesk account and navigate to the Support section. There, you can track the status of your reported issue, view updates from our team, and communicate for further clarification if needed. We aim to resolve all reports swiftly within the EMEA region.

Conclusion: Ensuring an Exceptional Experience

At Zendesk, customer satisfaction is our top priority. If you encounter an order error, following these steps ensures prompt and reliable support. Our friendly team is always ready to assist, guaranteeing your creative t-shirt experience remains seamless from order to delivery throughout the EMEA region.