At Zendesk, we want you to love your custom t-shirt! Sometimes, you may wish to adjust your design after uploading. This article guides you through our process for editing uploaded artwork, clarifies file requirements, and explains how to check your order status and shipping details for a hassle-free experience.
Editing Your Uploaded Design
You can edit your design immediately after uploading, before submitting your order. Simply use the ‘Edit Design’ feature next to your uploaded image. If you notice an error after submitting, contact our support team as soon as possible—we’ll do our best to accommodate your changes before print production begins.
Image Upload Requirements
- Accepted formats: PNG, JPEG, SVG
- Minimum resolution: 150 DPI
- Maximum file size: 20MB
- Design area: 12 x 16 inches (recommended)
Tracking Your Order Status
After placing your order, you’ll receive a confirmation email with a tracking link. Log into your Zendesk account to view real-time updates, from processing through to shipping. For any concerns about your order’s status, our friendly support team is always available to assist.
Shipping Conditions and Delivery Times
- We ship across the EMEA region.
- Orders are carefully packed for protection.
- Estimated delivery: 5-10 business days from dispatch.
Conclusion
We’re committed to delivering personalized shirts you’ll love, quickly and accurately. Follow the guidance above for smooth editing, uploading, and tracking. Still have questions about your custom order? Our Zendesk team is just a message away—reach out anytime for help or creative advice!
Comments
0 comments
Please sign in to leave a comment.