How Are Custom Designs Reviewed?

At Zendesk, we want your custom shirt order to look perfect—from your uploaded design to final delivery across EMEA. Knowing our review process and file requirements helps ensure smooth and fast processing. This article explains how we review your custom artwork and how to track your order and delivery.

Accepted File Formats and Specifications

For the best print quality, we accept design files in PNG, JPEG, or SVG formats. Ideally, images should have a transparent background. The recommended resolution is at least 300 DPI, and the image size should not exceed 10MB. Ensure your design is clearly visible and not pixelated or blurry.

Our Artwork Review Process

1. We automatically check each upload for file compatibility and minimum quality standards.
2. A team member reviews your design for print suitability, size, and content alignment.
3. If adjustments are needed, we will contact you for approval before proceeding.

Order Status and Shipping Conditions

Stay updated by logging into your Zendesk account, where your order status—from review to dispatch—is tracked in real-time. We ship within EMEA, and most orders are dispatched within 3-5 business days after approval. You’ll receive notifications with tracking details as soon as your order ships.

Conclusion: Your Custom Experience

We’re dedicated to making your custom shirts exactly as you imagine. By following our file guidelines, staying informed of your order’s status, and understanding our review process, you’ll enjoy a seamless experience from design to delivery. Contact our support team with any questions—your creativity is our priority!