Uploading your own design is a fantastic way to personalize your custom shirt with Zendesk. However, to ensure the highest print quality and seamless production, your image must meet our technical requirements. This article explains what happens if your design does not fit our guidelines and how you can resolve any issues quickly and easily.
File Format and Image Quality Requirements
Our platform supports JPG, PNG, and SVG files for shirt customization. For best results, images should be at least 300 DPI and meet our minimum dimension requirements. Sub-par files may be rejected to ensure your final product looks crisp, professional, and vibrant. Review your design’s quality before uploading to avoid delays.
What Happens If Your Image Doesn’t Meet Standards?
- You’ll receive an immediate on-site notification if your file fails our automated checks.
- We’ll email you requesting a new file if our team finds issues during manual review.
- Your order will be placed on hold until suitable images are received.
Tips for Successful Uploads
- Ensure your image is clear, high-resolution, and meets format guidelines.
- Preview your design using our upload tool before submitting your order.
- Contact our customer care team if you need assistance with files or requirements.
Order Status and Shipping Conditions
You’ll receive notifications at each stage of your order—from image verification to dispatch. Your order only progresses once we have a valid image. We ship within EMEA, with delivery times varying by location. Track your order online and contact us for updates at any time.
Conclusion: Ensuring a Smooth Custom Shirt Experience
Following our image requirements guarantees a hassle-free process and the best possible custom shirt. If your file isn’t accepted, respond promptly to our messages for swift order fulfillment. We’re committed to making your experience creative, personalized, and reliable from upload to delivery.
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