Missing your custom t-shirt delivery can be disappointing, but we’re here to help you get your order as soon as possible! Our delivery partners offer flexible solutions for missed deliveries, so you never have to worry about your one-of-a-kind order. Read on to discover what steps to take if you miss your delivery and how we ensure secure and timely shipping within EMEA.
What Happens After a Missed Delivery?
If you’re not home at the time of delivery, our courier will leave a notification with instructions. Typically, you’ll have these options: reschedule your delivery, arrange for pickup at a local depot, or nominate a neighbor to receive your parcel. All options are designed to keep your custom shirt safe.
How to Arrange a Redelivery
- Check the missed delivery card or your email for instructions from the courier.
- Select a new delivery date or pickup location via the courier’s tracking portal.
- Contact customer support if you need further assistance or have special requests.
Timeframe for Holding Your Order
Our shipping partners usually hold missed deliveries for up to 5 days. If not collected or rescheduled within this timeframe, your t-shirt will be returned to us. We’ll promptly reach out to arrange a new delivery, but extra shipping charges may apply in such cases.
How to Track Your Order Status
- Log into your Zendesk account and head to My Orders.
- Click on your latest order to see real-time shipping updates.
- Contact our support team if you need more details on your shipment.
Conclusion: We're Here to Help
Missing a delivery isn’t the end of your custom shirt journey! We offer flexible options and dedicated support to make sure you receive your personalized order without hassle. Feel free to contact our friendly team anytime for further assistance or shipping updates. Your creative satisfaction is our top priority.
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