At Zendesk, we want your custom t-shirt ordering experience to be creative and hassle-free. Sometimes, plans change and you may need to adjust how your order ships. In this article, we’ll outline if and how you can change your shipping method after placing an order, ensuring you stay informed and confident every step.
Order Processing Timeline
Once you place your custom t-shirt order, production begins quickly to achieve fast turnaround times. Typically, orders are processed within 24 hours. Please note that shipping method changes are only possible before your order moves to production. After this phase, the shipping method cannot be altered.
How to Request a Shipping Method Change
- Contact our customer support team immediately with your order number.
- Provide the new shipping method you’d like to use (Standard, Express, or Priority).
- Our team will confirm if your order is still eligible for a shipping change and help process your request.
Shipping Options and Conditions
Zendesk offers Standard, Express, and Priority shipping within EMEA. Each option provides different delivery timelines and costs. If you wish to upgrade or change, additional charges may apply. Shipping conditions depend on your chosen method, location, and current order status—contact us for tailored advice anytime.
Order Status Tracking
After your order is placed, you can track its status via your Zendesk account dashboard. You’ll receive email updates at key stages, including production, dispatch, and delivery. If you need help or more details about your order’s status, our dedicated customer support team is always available to assist.
Summary
Changing your shipping method is possible before production begins. Contact Zendesk support right away with your order details for assistance. We’re here to keep your experience seamless and ensure your custom shirt arrives just as you expect—on time and in perfect condition.
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