Experiencing a delay or missing package can be stressful, especially when you’re excited about receiving your unique customizable shirt from Zendesk. We’re committed to providing reliable delivery for all EMEA orders. This guide will walk you through what to do if your shipment is delayed or missing, and how we resolve such issues.
Recognizing Shipping Delays
Delays can occur due to high demand, customs, or courier issues. If your order status is unchanged for more than 48 hours past the estimated delivery date, your shipment may be delayed. You can always monitor your order’s progress using the tracking link provided in your shipping confirmation email.
Steps to Take if Your Order is Late
- Double-check your tracking link for the most recent updates.
- Contact the courier directly if tracking shows your package is near its destination.
- Reach out to our support team if your package stays in transit or hasn’t updated within 3 days of expected delivery.
Lost Packages: What to Do Next
If your shipment appears lost, provide us with your order number and tracking details. Zendesk will investigate with the courier. If your parcel is confirmed lost, we will offer a replacement shirt or a refund as per your preference, aligned with our reliability promise.
Prevention and Communication
- Ensure your shipping address details are complete and correct before submitting your order.
- Sign up for order status updates and shipment notifications.
- Contact Zendesk support proactively if you anticipate delivery challenges in your area.
Conclusion: We’re Here to Help
Zendesk values your satisfaction and reliability is at the heart of our process. If you experience a delay or lost package, rest assured our support team will assist promptly. Please contact us with your order details, and we’ll get your custom shirt to you as quickly as possible.
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