What to Expect When Your Order Arrives – Zendesk

Ordering custom t-shirts with Zendesk means your designs are handled with care right from upload to delivery. Our commitment to creativity, customer satisfaction, and reliable shipping ensures your personalized shirts arrive just as you expect. This guide answers common questions about file formats, image requirements, shipping conditions, and how to track your order’s status.

Accepted File Formats for Image Uploads

To achieve the best print quality for your custom shirt, please upload your design as a PNG, JPG, or SVG file. Ensure your artwork is high-resolution—minimum 300 DPI—for crisp results. Transparent PNGs are ideal for designs without backgrounds. Avoid compressed files like ZIP or unsupportable formats like PDF.

Image Size and Resolution Requirements

For optimal results, your image should be at least 2000 x 2000 pixels and 300 DPI. This ensures the print is sharp and captures all your design details. Designs that are too small or low-resolution may not print clearly, so always double-check your file before uploading.

Track Your Order Status

Log in to your Zendesk account.
Go to the Orders section.
Select your recent order to see real-time status updates such as Processing, Dispatched, or Delivered.

Shipping Conditions and Delivery

Zendesk securely packages every shipment to guarantee your custom shirts arrive in perfect condition. We deliver throughout EMEA, with most orders dispatched within 2 business days and arriving in 3-7 days, depending on your location. You will receive a tracking link as soon as your order is shipped.

What to Do If There’s an Issue

Inspect your package as soon as it arrives.
If there is damage or missing items, contact Zendesk Support within 48 hours with photos.

Conclusion

At Zendesk, we’re committed to making your custom t-shirt experience smooth and satisfying, from design upload to delivery. If you need assistance or have questions about your order or image requirements, our support team is just a message away—ready to help every step of the way.