Editing or Cancelling Your Order

Editing or cancelling your custom t-shirt order is often necessary if you've made a mistake or changed your mind. Zendesk is committed to making these processes as straightforward as possible for our customers. In this guide, we’ll explain how to request edits or cancellations, and what to expect during the process.

When Can You Edit or Cancel Your Order?

Orders can be edited or cancelled within 1 hour of placement. After this timeframe, production begins and changes may not be possible. For the quickest response, act as soon as you realize you need to make adjustments. Our team prioritizes efficiency to minimize production delays.

How to Edit or Cancel Your Order

1. Log in to your Zendesk account and navigate to My Orders.
2. Select the order you want to change or cancel.
3. Click Edit or Cancel, and follow the on-screen prompts. If you do not see these options, contact Customer Support immediately.

What Happens After You Make a Request?

Once your request is submitted, our team will review your order. If changes are viable, you’ll receive a confirmation email and an updated order status. If production has already started, we’ll notify you about your options or possible partial refunds. Prompt communication helps ensure your satisfaction.

Shipping and Delivery FAQs

• Orders shipped within EMEA typically arrive in 5–10 business days after dispatch.
• Shipping status can be checked any time in your account’s Orders page.
• Tracking information is provided once your order ships.

Conclusion

At Zendesk, your satisfaction is our priority. Whether you need to edit, cancel, or track your custom t-shirt order, our tools and support are always ready. If you have further questions, our customer service team is just a click away to help you every step of the way.