Understanding our free shipping policy can help you make the most of your custom shirt order. At Zendesk, we aim to make your shopping experience smooth and cost-effective. This guide explains how your order can qualify for free shipping, what the terms are, and helpful tips to ensure your satisfaction.
Free Shipping Requirements
To qualify for free shipping within the EMEA region, your order must meet specific criteria. Please review these guidelines:
- The order value must exceed €50 (excluding discounts).
- The shipping destination must be within EMEA countries.
- Custom designs must comply with our image upload standards for eligibility.
Image Upload Standards
For customized t-shirt designs, your uploaded images must follow these requirements so you can enjoy free shipping and optimal print quality:
- Acceptable file formats: PNG, JPEG, PDF, or SVG.
- Minimum resolution: 300 DPI for clear printing.
- Maximum file size: 10MB.
Checking Your Order Status
Stay informed throughout the process. To track your order:
- Log in to your Zendesk account.
- Navigate to ‘My Orders’.
- Select your latest order for real-time status updates.
Shipping Conditions and Timelines
Orders shipped within EMEA are handled by reliable couriers. Standard processing takes 2-3 business days, followed by 5-7 business days for delivery. Free shipping does not expedite processing. You’ll receive a tracking link when your order is dispatched, ensuring transparency every step of the way.
Conclusion: Enjoy Free Shipping With Confidence
Meeting our upload and order guidelines lets you enjoy hassle-free, complimentary shipping on your custom shirts throughout EMEA. At Zendesk, we are dedicated to providing an efficient, creative, and reliable experience every time you shop with us. If you have questions, our friendly team is ready to assist with your order.
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